The same patients, every week, forever
Dialysis is recurring by nature. A single schedule change ripples through beds, shifts and transport, and usually gets communicated by phone call.
Dialysis care coordination platform
Smoother dialysis journeys.
Better patient outcomes.
DialyticFlow connects patients, nurses, and managers in one unified platform, reducing delays, improving communication, and making every session run smoothly.
Built from lived patient experience.
- Role-based access
- Encrypted patient data
- Privacy by design
Riverside Dialysis Centre · Unit 1 · Live board
24
Patients today
18
Sessions running
82%
Bed capacity
ChairStatus
Bed 1
Patient A
Sr. Mokoena · 2h 10m elapsed
Bed 2
Patient B
Sr. Mokoena · 45m elapsed
Bed 3
Patient C
Checked in 09:12 · awaiting chair
Bed 4
Patient D
On the way · ETA 09:35
Bed 5
Cleaning
Ready for 10:00 shift in 12m
The problem
Dialysis units are complex to coordinate
Patients return two or three times a week, indefinitely. Staff rotate. Beds are finite. Schedules change. And every one of those changes has to reach the right person before the shift starts.
The information lives in five places
Spreadsheets, paper records, a WhatsApp group and someone’s memory. Nobody has the whole picture, so everyone asks someone else for it.
Capacity is fixed, the day is not
Late arrivals, no-shows and over-running sessions all compete for the same beds. By the time the problem is visible, the shift has already lost time.
Individually, none of these is a crisis. Together, week after week, they are where your unit’s time goes.
How it works
One flow, from booking to completion
Every dialysis session moves through the same stages. DialyticFlow connects them, so each stage knows what happened in the one before it.
- 1BookedRecurring slots, capacity-aware
- 2RemindedAutomatic, before the day
- 3ArrivedPatient check-in, live to the unit
- 4AssignedAutomatic bed and nurse allocation
- 5In sessionTiming and checks tracked
- 6ClosedHandover, feedback, next booking
Scheduling on its own is not the difficult part; every system has a calendar. The difficulty is that the calendar, the beds, the staff roster and the patient all have to agree. That is the part DialyticFlow connects.
The platform
Everything your team needs. Nothing they don’t.
Four things, done properly, around the operational reality of dialysis.
Manage
Organisations, units, staff and patients, with the access rules that decide who sees what.
Schedule
Recurring dialysis sessions booked against real bed capacity, not a blank calendar.
Monitor
One live view of the unit: who has arrived, who is in treatment, which beds turn over next.
Remind
Sessions, arrivals and routine checks prompted automatically, so they are not chased manually.
For unit managers
Know what’s happening in your unit
Today’s sessions, grouped by shift, across every unit you are responsible for, without phoning anyone to ask.
- Recurring bookings held against real bed capacity
- Reschedules and cancellations visible the moment they happen
- Every unit in the organisation from one view
Scheduling · Tuesday, morning shift
08:00
Patient A
Unit 1 · Mon / Wed / Fri
Patient B
Unit 2 · Tue / Thu / Sat
09:00
Patient C
Unit 1 · Mon / Wed / Fri
Patient D
Unit 3 · Tue / Thu / Sat
11:00
Patient E
Unit 2 · rescheduled from Monday
For nurses and clinical staff
Your staff know what happens next
A nurse opens one screen at the start of a shift and sees the patients assigned to them, where each session stands and what is outstanding.
- Assigned patients only, not the whole unit’s list
- Routine bed and access checks prompted on time
- Handover notes captured against the session, not on paper
My shift · Tuesday, 07:00–13:00
My patients · 4 assignedNext action
Bed 1
Patient A
Bed check due in 8 minutes
Bed 2
Patient B
Post-treatment observations outstanding
Bed 3
Patient C
Checked in · ready to start
Bed 4
Patient G
Session closed 08:40 · handover noted
For patients
Less uncertainty about their own care
Patients see their schedule, get reminded before each session, and can tell the unit they are on their way, which is exactly the information the unit needs to prepare.
- Their next session, with unit and time, always visible
- Reminders before the day, so sessions are not missed
- Arrival check-in that the unit sees in real time
Good morning,
Thandi
Next session
Today · 08:00
Unit 1 · Riverside · Bed 3
I’m on my way
Thu 11 Sep08:00
Sat 13 Sep08:00
Reminders
Nothing important is left to memory
The routine things, like the session tomorrow, the arrival that is running late or the check that is due, are prompted automatically instead of being chased.
- Session reminders sent before the shift
- Overdue arrivals escalated to the unit manager
- Recurring clinical checks prompted during the session
Reminders & alerts
Session reminder sent
18 patients · tomorrow 08:00 shift · push + email
Arrival overdue: Patient F
15 minutes past slot start · unit manager notified
Hourly bed check due
Beds 1–6 · assigned to Sr. Mokoena
Who it’s for
One platform. Different roles.
| Role | Sees | What it helps with |
|---|---|---|
| Organisation admin | Across the organisation | Units, users, oversight and reporting across every site you run. |
| Unit manager | One or more units | Day-to-day unit operations, bookings, bed capacity and staff coordination. |
| Nurse / clinical staff | Their assigned shift | The patients on this shift, session timing, routine checks and handover notes. |
| Patient | Their own care only | Their schedule, reminders, arrival check-in and their own information. |
Organisation · units & access
Riverside Dialysis GroupOrg admin
Unit 1 · Riverside
12 beds · 6 staff · 24 patients
Unit 2 · Northgate
8 beds · 4 staff · 17 patients
Unit 3 · Southfield
10 beds · 5 staff · 21 patients
Security & privacy
Healthcare data needs more than a good interface
Specific controls, not adjectives. Here is what actually protects the information you would be putting into this platform.
Role-based access
Every request is authorised against the user’s role. People see what their role permits, and nothing beyond it.
Organisation isolation
Each organisation’s data is separated. One provider cannot see another provider’s patients, staff or units.
Unit-level scoping
Managers and nurses can be restricted to the units they actually work in, rather than the whole organisation.
Encrypted at rest
Identifying patient information is encrypted in the database, not stored as readable text.
Auditable actions
Significant actions such as approvals, changes to records and session state transitions are written to an append-only audit log.
Privacy by design
Consent capture, data-subject access and deletion, data minimisation and defined retention periods are built in, in line with the principles of POPIA, GDPR and comparable data-protection law.
Full detail is in our privacy and data retention policy and terms of service.
Implementation
Getting started is simple
You are not signing up for a six-month integration project. Most units are running one shift on the platform before they roll it out any further.
- 01
Set up your organisation
Register the organisation, then define your units, beds and shift times in a guided setup.
- 02
Onboard your staff
Invite managers and nursing staff in minutes. Each person is onboarded to the units they work in with the right permissions, and a guided first run gets them productive on their first shift.
- 03
Add your patients
Create patient profiles and their recurring session pattern. Patients get access to their own schedule.
- 04
Run the day
Bookings, arrivals and reminders run in one place from the first shift onwards, with beds and nurses allocated automatically as patients arrive.
Pricing
Pricing that scales with your unit
You pay for the patients you actively manage, rather than for capacity you are not using. A single unit starting with one shift is not priced like a multi-site group.
Questions
The things worth asking first
Why DialyticFlow?
It is built by a founder who has been a dialysis patient. The recurring schedule, the waiting, the phone calls to move a session, the not knowing whether a bed would be ready: those are lived, not researched. DialyticFlow is the coordination layer that experience showed was missing, designed around the session rather than bolted onto a records system.
Is DialyticFlow an electronic medical record?
No, and deliberately so. DialyticFlow is an operational platform: scheduling, capacity, arrivals, staff coordination, reminders and oversight around the dialysis session. It does not replace your clinical record system, and it does not attempt prescribing, laboratory results or billing for clinical care.
How long does implementation take?
Setting up an organisation, its units and shift patterns is a guided process measured in hours, not months. The realistic timeline is driven by how quickly you can load your patient list and get staff onto the system. Most units start with one unit and one shift, then expand.
Do my staff need technical training?
Nurses see one screen: the patients on their shift and what needs to happen next. Managers get a walkthrough during onboarding. If a screen needs a manual, we treat that as a design problem on our side.
What devices do our staff need?
DialyticFlow runs in any modern web browser, so managers and nurses can use the computers and tablets you already have. For use at the chair-side we can also provision medical-grade tablets. These come with wipeable, antimicrobial protective covers that stand up to a clinical environment, pre-configured for your unit and ready to hand to staff on day one. Wall-mounted display boards for the unit are provisioned the same way.
What does it cost?
Pricing scales with the number of patients you actively manage, so a smaller unit is not paying for capacity it does not use. We will quote against your unit and patient numbers rather than publish a figure that would not apply to you.
Where is our data stored, and who can see it?
Data is hosted on managed cloud infrastructure with encryption in transit and encryption of identifying patient information at rest. Access is scoped by role, organisation and unit, and significant actions are recorded in an audit log.
How do patients use the app, and what does it cost them?
Once your organisation is onboarded, the DialyticFlow patient app is a free download from the Apple App Store and Google Play. There is never a charge to the patient. A patient signs in with the details your clinic set up for them, or completes a short registration with their referral information for a manager to approve. From then on they see their upcoming sessions, get a reminder before each one, can tap “I’m on my way” so the unit knows to expect them, and can request a reschedule without phoning the unit. It is not mandatory: staff can check a patient in themselves, so a patient without a smartphone is fully supported.
Can we start with a single unit?
Yes. Most organisations start with one unit and one shift, confirm it works in practice, then add the rest. Nothing about the platform requires a whole-group rollout on day one.
Ready to put your dialysis unit in flow?
We will walk you through the platform against your own unit, using your shifts, your bed count and your patient numbers, and tell you honestly whether it fits.
Ready to set up now? Register your organisation. Staff and patients are invited by their clinic. If that is you, sign in here.